East Midlands Railway – Gold Member

East Midlands Railway is a new Midlands Mainline rail operator that is part of Abellio UK.  It was launched in August 2019 and operates high-speed long-distance services from London St. Pancras to Sheffield, Derby and Nottingham and regional services between Nottingham and Derby – Lincoln – Cleethorpes – Skegness, and between Derby and Crewe – Matlock and Norwich and Liverpool.

EMR have pledged to spend £600m on improving customer experience over the next eight years.