Date(s) - January 15 2020
9:30am - 4:00pm

University of Derby Enterprise Centre

Learn the what, why and how of delivering good customer experience: what you do and how you do it – we call it the logic and the magic


  • Learn why good customer experience begins at the top
  • See how customer experience works inside out and must start with employee engagement
  • Know how customers are treated is as important to them as what they buy
  • Discover the importance of monitoring problems, and recovering and learning from them quickly
  • Understand why the customer is the judge of customer experience


  • What customers want
  • Customer experience strategy
  • Customer insight
  • Employee engagement
  • Customer journey mapping
  • Measuring customer satisfaction

This course is for leaders who want to gain a competitive edge and improve customer loyalty.

Cost: £199 including lunch and VAT.

Please inform us of your dietary requirements when booking.

Special Offer: Book 3 places for the price of 2 for any combination e.g. 1 delegate on 3 events or 3 delegates on 1 event

To book your place please call 01332 840422 or email

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