National Rail Passenger Survey Spring 2020 Results

The National Rail Passenger Survey (NRPS) results for Spring 2020 have now been published. The NRPS has been undertaken by Transport Focus on behalf of Network Rail since 1999.

Almost 19,850 passenger interviews were undertaken in Spring 2020 to understand journey satisfaction with fieldwork for this latest survey taking place between January and March. The report includes comparisons against 2019 results and full details are below.

Spring 2020 NRPS summary final4

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